Our Refund Policy

At Niella Diverse, we want you to be completely satisfied with your purchase. If you are not, we’re here to make the return and refund process as easy as possible. Please review our refund policy below:

1. Eligibility for Refunds

• Items must be returned within 14 days of receipt.
• Products must be unused, in original packaging, and in the same condition as when received.
• Refunds are not applicable to sale items, gift cards, or final clearance products.

2. How to Initiate a Return
To start a return, please contact our customer service team at info@nielladiverse.com or use our contact form on the website. Provide your order number, a brief explanation for the return, and any relevant photos if there’s an issue with the item.

3. Return Shipping Costs

• If the item is being returned due to damage, defect, or an error on our part, we’ll cover the return shipping costs.
• For all other returns, the customer is responsible for the cost of return shipping.

4. Processing Your Refund
Once we receive and inspect your returned item, we’ll notify you of the status of your refund. Approved refunds will be processed to your original payment method within 5–10 business days, depending on your bank or payment provider.

5. Exchanges
If you would like to exchange an item for a different size, color, or style, please reach out to our support team. We will guide you through the process and confirm availability.

6. Non-Refundable Situations

• Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error.
• Returns initiated after the 14-day return window.

Contact Us
If you have any questions about our refund policy, please don’t hesitate to reach out to our customer support team. We’re here to ensure your shopping experience at Niella Diverse is smooth and satisfying.